World On Loan Programme – Frequently Asked Questions
The service is aimed at organisations who want to lower their impact on the environment,
improve their corporate social responsibility action, and fulfil their duty of care for their
printer consumable waste.
What are the benefits of using the service?
- All genuine original Konica Minolta printer consumables accepted for recycling
- Legally and environmentally compliant
- Waste Transfer Notes and Certificate of Recycling provided
- Fulfils your duty of care to the highest standards
- A simple and user-friendly online portal for managing your service requirements
- Efficient, professional and reliable service
- Zero-landfill policy
REGULATION
What is the Waste Carrier & Broker registration?
The registration reference is: CBDU 74010 and you can view our registration online
at:
However, most of the waste movements will be done by a 3rd party courier. These details
will be made available on the individual Waste Transfer Note provided for each Collection
Service. You can also find the registration details for these companies by searching on the
above website or checking the Compliance page on this portal.
What is the Waste Permit Exemptions licence?
Because we are not a general waste operation that processes all kinds of household and
industrial waste, the Environment Agency grant us special ‘licenses’ known as Waste Permit
Exemptions. This means we are not required to purchase expensive and comprehensive
permits, instead we can pay lower fees to register our specific operations with the
Environment Agency.
Our Waste Permit Exemption license is WEX373615 and you can view our registration
online at:
We operate under exemptions: S1, S2, T4, T11 & T16
In addition, our T11 WEEE treatment exemption is EXP/MP3346YE and you can view our
registration online at:
SERVICE
How do I use the service?
Begin by registering to create your online User Portal account.
The online portal utilises 2FA with email verification so you will need access to the email
account that you use to register. If there are multiple people going to need access to the
Portal, then you should register with a shared email account where possible.
Account verification is usually instant, but it may take 2-3 business days. You will receive an
email to confirm your account is active, with a username and temporary password. You can
then log into your account – do not forget to change your temporary password.
- Select the service you require from “New Request”
- Confirm your order
- Wait for your Order Confirmation screen to confirm success
Can I have a Pallet Collection Service?
If you ticked the box on your registration form to request the option for pallet collections,
this will be reviewed. You may be contacted for more information to determine if this is the
right service to use. Once verified, the option to request pallet collections will be available
on your portal home page.
If you didn’t tick the request box on your registration form, then please use the Contact Us
page or email us, and we can process your enquiry.
What types of products do you accept for recycling?
We accept the following types of Konica Minolta genuine original printer consumables,
whether broken, faulty, unused or empty:
Inkjet cartridges – ink tank cartridges – laser cartridges – desktop cartridges – copier toner
bottles – imaging units – drum units – fuser units – transfer belts – waste toner bottles.
What brands of printer consumables do you accept?
We accept all genuine original Konica Minolta products only. Please do not use this service
for recycling other brands, you can find details about recycling other products by emailing
our recycling service provider – [email protected]
Can I send you my printer to recycle?
If you would like to recycle your Konica Minolta printer, please email
[email protected] where we will be able to advise you on
your options.
Can I put all products in the same collection box?
Yes. We would recommend putting any ‘leaking’ items in its own separate container within
the main bag and box provided, such as a smaller box or plastic bag to prevent them from
contaminating other items.
Please note that waste toner containers must be securely sealed in a separate plastic bag
within the main bag, within the recycling box, to prevent toner powder leaks.
What is the process to book a collection?
- Please pack your printer consumables in a sturdy box and when it’s full, tape the
box securely ready for collection - Log in to your online account
- Book your collection service
- We will arrange for the courier to collect within 3-5 business days
- Please ensure the box is placed near the main entrance and is easily accessible for
the courier, to prevent a failed collection attempt
If the collection is unsuccessful, the courier will automatically try again later that day or
another day. If there are two failed collection attempts, we will contact you to advise how
we can make arrangements for another courier collection.
Do you send me a new / replacement recycling box?
We don’t send out new / replacement recycling boxes automatically. These need to be
ordered separately via the New Request page on your online portal.
The recycling boxes are sent out in packs of 3 bundled together. Each recycling box can hold
15-25 items and once a box is full you can request a collection – you don’t need to wait for
all 3 to be full.
Can I use any box?
We will accept any box if the box meets each limitation set by our 3rd party couriers. You
can order replacement collections boxes through your online account. Our boxes are
designed specifically to be the maximum size that our courier will accept. We also supply
seal tape and a plastic bag with our boxes. Courier Limits are:
- Volume no greater than 120,000 cm3 (L x W x H)
- Largest side no greater than 75cm
- Weight no greater than 25kg
The boxes are too big – it will take months / years to fill one. Can you accept a single item
return?
This recycle service is designed to be convenient, environmentally friendly and
commercially viable. Therefore, we ask wherever possible, that you place your items into a
recycling box and request a collection only when the box is full.
How soon can you collect my box(es)?
We do not guarantee next-day collection, and we cannot specify a date or time. This is a
low-cost collection service and as such we operate a 3-5 working day turn-around. This
allows the courier to plan the collection in an efficient route. If the box cannot be available
for collection Monday – Friday during usual opening hours, you can arrange your own
courier – please Contact Us to confirm the booking and Parcel Reference Number, so the
box(es) will not be rejected and sent back to you.
Collections cannot be made at weekends, public holidays, or on the same day of order.
If your premises is going to be closed (for example school holidays) please do not book a
collection service until the site is open again.
I do not have the original packaging. Do you still accept the printer consumables?
Yes, we do not need the original packaging. Simply place all your printer consumables into
a recycling box, seal it securely with tape and attach our collection label (if applicable) to
the outside of the box. We prefer you to recycle the packaging locally so that more items
can be placed inside the box for recycling – this is both environmentally and commercially
better.
I have multiple collection sites in my organisation, how can I use your service?
Each site can register for a separate account on the portal, so that the services can be
managed independently at each site. Alternatively, if you want to manage the services
centrally, you can add multiple addresses to your account and store these in your Address
Book. When placing a New Request, simply select the address for your chosen service.
Can I arrange two collections?
There is no limit to how many collections you request. If a collection has failed, please do
not book a new collection, but contact us instead and we will resolve the query with the
courier.
Can I arrange services on behalf of others?
You cannot book services on behalf of third parties, they will need to register for their own
portal account, undergo verification and manage their recycling services directly.
The courier did not collect my box!
Not to worry, we will be in touch to make alternative courier arrangements. If you do not
hear from us within 2 days, you can contact us. Please do not book a repeat collection on
the portal, we will resolve the query with the courier to complete the outstanding
collection.
What happens to my printer consumables once you receive them?
- All printer consumables are inspected, sorted and processed for recycling
- We recycle all consumables back into raw materials for use in the production of new products
- Any non-recoverable materials are separated and sent for thermal recovery within the UK
- No waste is sent to landfill
Can you refill my cartridges?
Although reusable cartridges can be refilled, we do not offer a refill service.
What is a Waste Transfer Note?
The sender, transporter and receiver of waste must record certain details of the transfer
(persons responsible, organisations, locations, materials, weight, company SIC codes, dates,
etc.) on a legal document called a Waste Transfer Note (WTN). This information must be
kept for a minimum of 2 years and will be needed if your organisation has an
environmental audit. We ensure a WTN is made available on your online account within 10
working days of the collection, and you can access all your Waste Transfer Notes from the
Orders page (where they can be downloaded and printed).
Does a Waste Transfer Note prove that I have recycled properly?
No.
A Waste Transfer Note is your declaration by you that you have fulfilled your Duty of Care
and have recycled properly. You are confirming to the Environment Agency that you have
done your due diligence and checked that the destination of the waste is a legitimate and
authorised facility for processing your waste responsibly.
This is why we also issue a Certificate of Recycling with every Waste Transfer Note. The COR
is our declaration that your waste has gone through the appropriate process for recycling,
following the current Waste Regulations.
If you are not using our services, you should always check where your waste is going and
ask for proof of how it is recycled. Being the producer of the waste, you are declaring you
have done thorough checks when you have a Waste Transfer Note – even if it is your
supplier that provides the WTN.
Why can it take up to 20 days to get a Waste Transfer Note?
The Environment Agency are encouraging digitalisation of the Waste Transfer Note system.
They accept that we can complete the WTN on your behalf and make this available to you
on the Portal. We don’t complete the WTN until we have received, checked, verified,
weighed and processed your box; this enables us to record more accurate information on
the WTN and COR that we provide for you. We aim to upload these onto your portal within
10 business days of receiving your box, but it can take longer in busy periods. If you need a
particular document more urgently, please Contact Us.
MY ACCOUNT
I have not received a registration e-mail!
- Please check your spam / junk email folders.
- Please try clearing your browser cache / history and try registering again.
- Please try using an alternative browser, including ‘InPrivate’ or ‘Incognito’ options.
- Please use the Contact Us form or email us with your name, company name, email address used to register and your post code and we will get this sorted for you.
I forgot my password!
Not to worry, you can simply reset your password using the link on the log in page.
How can I change my password?
You can change your password by logging into your account and choosing ‘Update
Password’ form the top of the ‘My Account’ menu.
Can I save my order and complete it later?
Whilst logged in, your order will remain on screen until you leave the page. There is no
option to save your order for later, but it is easy enough to start over form the New Request
page.
How can I view my previous orders?
When logged into your account you can view your order history in ‘Orders’ from the main
menu.
How can I change my submitted order?
Once your order has been completed you cannot make changes online. If you need to make
a change, please use the Contact Us form, email us or phone 0161 338 5208 as soon as
possible. We will do our best to accommodate any changes, however, change requests
cannot be guaranteed and may incur costs.
Can I have different collection and delivery address?
Yes, you can add multiple addresses to your account. When booking services, you can
select the addresses required for your chosen service. There is an option to add addresses
individually or use the Bulk Import function to upload a csv file.
How can I change my login details?
We recommend you use a generic email address that multiple users can have access to.
This way all your recycling services can be managed on one online account by several
people. You can update your password online, but please contact us if you need to change
other user details such as the login email address.
How much does your service cost?
There are no charges for this service, provided it is used in accordance with the Terms &
Conditions. Usually if the service has been mis-used we will contact you to discuss this.
Repeat misuse of the services will result in your online account being suspended or
deactivated and may result in surcharges / penalties being applied. Please check the full
Terms and Conditions for details.
FURTHER ENQUIRIES
Please Contact Us regarding any queries not covered by our FAQ.